BSI Group

Operations Planner/Scheduler*

Assessment Delivery
Contract Type
Perm Full-Time

About the Role

The Planner is responsible for the effective execution of all Assessment Delivery work control processes. He/she is responsible for the efficient and effective planning and scheduling of all resources to conduct audit activities, which result in minimum downtime and maximum productivity. The Planner also provides support to field based Operations staff including auditors and external resources for efficient data entry, auditor planning and scheduling of customer visits and entering all workflow changes for clients.


Essential Responsibilities:

  • Creating a unified customer experience that demonstrates the value added services BSI provides to its customers both internally and externally
  • Implementation of activities to support and achieve operational Key Performance Indicators (KPI)
  • Booking new business
  • Monitoring surveillance and re-assessment dues date and booking next jobs
  • Processing planning related change requests and workflows
  • On-boarding/welcoming new clients
  • Rebooking workload/leavers

About You

This is a great opportunity for an ambitious professional to gain visibility within the organization.


We seek someone who meets all of the following criteria:

  • Can deliver and strive for superior performance, and who can achieve challenging objectives
  • Are proactive with people and can lead by example
  • Can demonstrate passion for the business and can inspire others
  • Have integrity, ensuring that business is conducted in an ethical manner
  • Have commercial focus, understanding customers’ needs and adding value
  • High School Diploma or GED; Bachelor's degree in logistics, business administration or similar preferred
  • High attention to detail, accuracy, and follow-through
  • Excellent oral and written communication skills
  • Minimum 2 years planning/scheduling/logistics experience
  • Minimum 2 years customer service experience 

About BSI

Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently run, growing business. BSI has come a long way since being founded in 1901. Today, we are a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.


With over 3,300 employees working with over 80,000 clients in 172 countries, it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.


Our Vision: "Making excellence a habit", it describes our way forward and our aspiration each day.

Our Mission: "To help organizations embed excellence", and states our shared purpose.

Our Values: "Integrity - Continual improvement - Inclusivity", guide us in the way we work and help us deliver our Vision and Mission.


What we offer:

BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.


BSI is an Equal Opportunity Employer and we are committed to diversity.


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