BSI EHS is seeking a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. The Help Desk Technician's role is to be the primary point of contact for users and ensure that the user is constantly informed of the current status of their request. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The goal is to take any incoming issue reported by a user and communicate that to the appropriate support specialist regardless of department (IT, Accounting, HR, Facilities…). If the reported issue is IT related then you will be expected to provide at least first level troubleshooting to identify and possibly fix the issue or escalate to higher level technical support as needed. The most important aspect of the position is to be the primary point of contact for any user issue and then become an advocate for the user to ensure their issue is communicated to all required parties as quickly and easily as possible and then follow thru to resolution and communication back to the user to ensure satisfaction.
BSI EHS Services and Solutions is a strategic Environmental, Health Safety and Sustainability management consulting firm. We are experts in helping organizations create highly effective solutions that minimize risk, reduce operating costs, and leverage our client's competitive advantage. Our clients include the nation's leading industry leaders, including high technology, biotech, and manufacturing companies. BSI consultants represent the best of the best in EHS&S Management Consulting. As a BSI consultant, you have access to world-class clients and leaders in the EHS world, and EHS&S is our business, not a department. We encourage and support continuous learning and development in technical, business and operational areas so you can reach multiple career goals at BSI.
Benefits of Working at BSI EHS Services and Solutions
BSI EHS's comprehensive compensation and benefits program reflects our commitment to our employees. The program is designed to attract, retain, and reward the people responsible for the company’s success and growth. It provides BSI EHS employees and their families with security for today and help in planning for tomorrow. It also expresses the support we give our employees in helping to maintain a balance of life at work and life outside of work.
We offer regular employees who work 24 hours or more per week, the following benefit programs: