The IT Support Engineer will be responsible for providing IT Support (covering Server, LAN, desktop, mobile device, printing and all associated services) and maintaining the IT environment. The individual will liaise effectively with the First Level Help Desk (FLHD) so that all faults are resolved in the most efficient manner and time - including updating and closing calls in Remedy; own and follow through any escalated calls to the 3rd line support/infrastructure team; and assist other areas of the business or other technical teams as deemed appropriate.
This great opportunity for an ambitious professional to gain visibility within the organization.
We seek someone who meets all of the following criteria:
Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.
With around 4,000 employees' working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.
Our Vision: "To be the global business improvement partner of choice."
Our Mission: "To help organizations embed excellence", and states our shared purpose.
Our Values: "Integrity - Continual improvement - Inclusivity", guide us in the way we work and help us deliver our Vision and Mission.
What we offer:
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
BSI is an Equal Opportunity Employer and we are committed to diversity.