The holder of this position has the primary objective of managing the delivery of assessment services within their region for their assigned sector(s). To achieve this objective, the Service Delivery Manager (SDM) will need to build optimal assessment services capacity, competence and productivity, complying with scheme rules and regulations, and will need to continuously develop professional customer relationships.
The SDM also has ownership of regional revenue and gross profit targets, and will assist the Service Delivery Director in proposing and monitoring forecasts, budgets and strategic plans and work in conjunction with Commercial, Operational and Finance leadership teams as required.
The role will exercise commercial acumen, leading by example on managing client relationships and identifying market opportunities for actual and future business developments.
The position is home based but will require regular travel to our headquarters in Herndon, VA to foster collaboration between and among various business functions and within their region. It is expected that SDM’s own delivery days are planned by the SDM and are designed to support client relationships, knowledge and competence within their region.
The SDM will directly lead the assessment delivery team (Client Managers and External Resources) in their assigned region, with responsibility to:
Drive professional excellence: acting as an evangelist of our brand promise of “making excellence a habit” and guided by our business values (integrity, continuous improvement and inclusivity), shall be an effective leader and communicator to assure that our operational workforce are engaged, motivated, developed, trained, mentored, empowered and periodically evaluated to achieve individual and group goals that support the business strategies.
Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.
With around 4,000 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.
Our Vision: "To be the global business improvement partner of choice.”
Our Mission: "To help organizations embed excellence", and states our shared purpose.
Our Values: "Integrity - Continual improvement - Inclusivity", guide us in the way we work and help us deliver our Vision and Mission.
What we offer:
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
BSI is an Equal Opportunity Employer and we are committed to diversity.