• Client Relationship Coordinator

    Location(s) US-VA-Herndon
    Contract Type
    Perm Full-Time
  • About the Role

    The Client Relationship Coordinator supports the Sales team to ensure an excellent customer journey. Facilitate client applications from Sales to Planning. Assist sales by following up on sales quotation, assisting with problem solving, processing applications and working with clients to schedule audit dates, assist with generating business leads through calling and with purpose of increasing sales activity.


    Essential Responsibilities:

    • Process client applications using relevant systems, document applications, and create Schedule Maintenance Orders for each client/location per contact
    • Provide administrative support to the assigned Sales team and assist with their existing clients and new prospects
    • Work with sales team to assist with creating proposals once Sales team completes required information fields in sales database
    • Follow up with prospective clients as needed (i.e. quotations, scheduled audit dates, etc.)
    • Complete existing & new customer vendor/purchasing forms, documents, legal requirements and purchase orders
    • Prepare and propose audit programs for individual sampled locations 
    • Facilitate support for answers from technical review, scheme managers, legal and other departments to assist with questions or issues with clients
    • Manage client feedback as required
    • Perform relevant duties as assigned


    About You

    This great opportunity for an ambitious professional to gain visibility within the organization.


    We seek someone who meets all of the following criteria:

    • Bachelor's degree or relative experience
    • 2+ years of customer service/administrative experience
    • Excellent communication skills
    • Strong attention to detail
    • Have integrity, ensuring that business is conducted in an ethical manner
    • Have commercial focus, understanding customers' needs and adding value
    • Are proactive with people and can lead by example


    About BSI

    Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.


    With around 4,000 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.


    Our Vision: "To be the global business improvement partner of choice.

    Our Mission: "To help organizations embed excellence", and states our shared purpose.

    Our Values: "Integrity - Continual improvement - Inclusivity", guide us in the way we work and help us deliver our Vision and Mission.


    What we offer:

    BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.


    BSI is an Equal Opportunity Employer and we are committed to diversity.


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