• Client Services Coordinator

    Location(s) US-VA-Herndon
    Category
    Healthcare
    Contract Type
    Perm Full-Time
    Salary
    Up to $45000.00 depending on experience
  • About the Role

    The Client Services Coordinator will be responsible for handling client inquiries and coordinating the delivery of medical device CE marking and other certification services to BSI clients world-wide, working as a key member within our Medical Devices Department. 

     

    Essential Responsibilities

    • To assist technical teams with tasks related to achieving and maintaining certification -
      • Processing of applications (in SAP)
      • Drafting and issuing certificates
      • Suspending/cancelling certificates
      • Audit scheduling
      • Invoicing
      • Generating work orders/references
      • Managing and processing internal workflows
    • To support the Operations team in process improvement projects
    • To support the Finance team in data verification and resolving client queries
    • To action reports issued by the Operations and Finance teams
    • Support the Technology Team leader in the smooth running of the team's affairs and support other teams' client service coordinators as required
    • To undertake activities according with BSI Policies, Procedures and Protocols

    About You

    This is a great opportunity for an ambitious professional to gain visibility within the organization.

     

    We seek someone who meets all of the following criteria:

    • Excellent administration and organization skills, with attention to detail
    • Excellent interpersonal and communication skills, both written and oral, internally and externally and at junior and senior levels
    • Ability to plan and prioritize tasks according to importance to the client and business needs
    • Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SAP
    • Strong background with invoicing, query resolution and complaints handling
    • Ability to develop a basic understanding of medical device certification and production system controls relating to a defined range of conformity certification schemes within a particular technological discipline
    • Potential to grow with the developing business and take on wider roles and responsibilities
    • Flexibility and adaptability to a quickly-changing environment
    • Quick to pick up new skills / learn new systems or software
    • Team player
    • Ability to carry out activities in line with internal policies and procedures

     

    About BSI

    Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we're a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.

     

    With around 4,000 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.

     

    Our Vision: "To be the global business improvement partner of choice."

    Our Mission: "To help organizations embed excellence", and states our shared purpose.

    Our Values: "Integrity - Continual improvement - Inclusivity", guide us in the way we work and help us deliver our Vision and Mission.

     

    What we offer:

    BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.

     

    BSI is an Equal Opportunity Employer and we are committed to diversity.

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